Refund Policy

At SWAVEN TECHNOLOGIES PRIVATE LIMITED, we are committed to delivering quality products and services. We understand that there may be instances where you are not fully satisfied with your purchase. This Refund Policy explains the conditions and procedures for refunds, returns, and exchanges.

General Conditions

  • Proof of Purchase: To be eligible, you must provide an invoice, order number, or receipt.

  • Refund Request Window: Refund requests must be made within 5 days of purchase or receipt of the product. Requests beyond this period will not be accepted.

Physical Products Refunds

  • Eligibility: Items must be unused, in the same condition you received them, and in the original packaging.

  • Return Window: Returns are eligible for 7 days from the date of purchase or receipt.

  • Replacement / Exchange: Delivered within 7–10 days.

  • Refund Process:

    1. Email support@swavenmart.com with your order number and reason for return.

    2. Once we receive and inspect your item, we will notify you of approval or rejection.

  • Shipping Costs:

    • Defective or damaged items: Swavenmart covers return shipping.

    • Non-defective items: Customer pays return shipping.

Service Refunds

  • Non-rendered Services: Eligible for full refund.

  • Partially Rendered Services: Refunds prorated based on work completed.

  • Fully Rendered Services: No refunds.

  • Refund Process: Contact support@swavenmart.com. We respond within 5 business days.

Subscription Cancellations and Refunds

  • Monthly Subscriptions: No refunds after billing period starts; you can cancel to avoid future charges.

  • Annual Subscriptions: Refunds available within 30 days of purchase if lightly used. No refunds after 30 days; future renewals can be canceled.

  • Cancellation: Log in to your account or contact support@swavenmart.com.

Late or Missing Refunds

If your refund is approved but not received:

  1. Check your bank account (processed within 7–10 days).

  2. Contact your bank or card provider (some may delay processing).

  3. If still not received, email support@swavenmart.com with refund details.

Exclusions

Refunds are not applicable for:

  • Clearance or sale items

  • Perishable goods

  • Customized products

  • Services already delivered or partially completed

Shipping Policy

All products are delivered within 3–5 business days.

Changes to This Policy

This Refund Policy may be updated without prior notice. Changes will be posted here and take effect immediately. Review periodically for updates.

Contact Us
Email: support@swavenmart.com | info@swavenmart.com
Phone/WhatsApp: +91 8114221106